Refund & Cancellation Policy
Summary
All sales are final. We do not offer refunds. You can cancel anytime, cancellation stops the next renewal, and you keep access until the end of the cycle you paid for. Use our Free tier to verify Phantom's output quality before paying.
No refunds
Humanize Me is a digital subscription service. Access is provisioned immediately on payment and Phantom v1.0 begins running rewrites on your account from the moment the subscription is active. Because the service is delivered instantly and continuously, all subscription charges, monthly, quarterly, and annual, are final and non-refundable.
This applies to the full subscription amount: prorated portions of cycles already begun are not refunded, unused monthly word allowance is not refunded, and partial-month cancellations do not trigger refunds.
Cancellation
You can cancel your subscription at any time from your account page or by emailing support@humanize-me.com. Cancellation takes effect at the end of the current paid cycle (month, quarter, or year, whichever you chose). You retain full access to your plan until that date.
After cancellation, the subscription does not auto-renew. Any unused word allowance, voice sample uploads, or saved settings are deleted at the end of the access period unless you re-subscribe.
Why no refunds
We operate a permanent Free tier, 5 rewrites per day, 1,000 words per rewrite, no card required, explicitly so prospective customers can verify Phantom's output quality before paying. The Free tier runs on the same Phantom v1.0 engine in Standard mode as the paid tiers. There is no reason to commit to a paid plan without first confirming the output meets your needs.
Once you do subscribe, we begin paying our underlying LLM provider for every rewrite you run. Refunds after delivery would force us to absorb that cost, which we are not in a position to do at our pricing.
Narrow exceptions
We will issue a refund only in the following cases:
- Duplicate charge. If you were billed twice for the same subscription cycle due to a technical or processing error.
- Unauthorized charge. If your card was charged without your authorization (e.g., card fraud). We cooperate with card-issuer dispute processes.
- Service inability to deliver. If a technical issue on our side prevents you from accessing the service for more than 72 consecutive hours and we are unable to restore access, we may issue a prorated credit or refund at our discretion. Third-party AI provider outages, scheduled maintenance, and account suspensions for policy violations do not qualify.
Exceptions are evaluated case by case. To request review of one of the above, email support@humanize-me.com within 14 days of the disputed charge with: the email on your account, the transaction date and amount, and a description of the situation. We respond within 5 business days.
Fair-use enforcement and account termination
We may suspend or terminate accounts that violate our Terms of Service, including but not limited to: automated abuse of the API, sharing accounts across multiple users on a single-seat plan, attempting to circumvent word limits, and using the service to generate content that violates applicable laws. Accounts terminated for cause are not eligible for refunds of any unused portion of the subscription.
Statutory rights and EU customers
Humanize Me is sold through Paddle.com as our Merchant of Record. Paddle handles VAT/sales-tax and complies with applicable consumer-protection laws in the EU, UK, and 90+ other countries. Where the law grants you a statutory withdrawal right that cannot be waived, Paddle's checkout displays the applicable notice and handles withdrawal according to the relevant jurisdiction. Otherwise, by completing a subscription purchase and beginning to use the service, you expressly consent to immediate execution of the contract and acknowledge that, to the extent permitted by law, you waive the statutory right of withdrawal for digital content delivered immediately.
Chargebacks
Please email support@humanize-me.com before initiating a chargeback. Almost every billing question can be resolved within a business day. Chargebacks filed without first contacting us will be contested with Paddle if the charge is valid, and may result in suspension of the associated account.
Changes to this policy
We may update this policy as the service evolves. The version that applies to a given charge is the version in effect on the date of that charge. Material changes will be announced by email to active customers at least 14 days before they take effect.
Contact
Email support@humanize-me.com or reach us through our contact page.
Last updated: 15 May 2026